Frequently asked questions
If you can’t find what you need, contact us and we’ll help.
How do I receive my e‑ticket?
After purchase, we email your e‑ticket. On service day it’s validated by scanning the code (depending on product).
Can I cancel or reschedule?
It depends on the product and its cancellation policy. Each tour displays clear terms before payment.
Where is the meeting point?
Every experience lists a meeting point (or pick‑up) and schedule. We recommend arriving early.
Hop On Hop Off: when does validity start?
Ticket validity (24/48/72 hours) starts once it’s scanned for the first time on the bus.
Do children pay?
Children up to 3 years old travel free (per conditions). It can vary by activity—check the product page.
Which languages are available?
The website is trilingual (ES/EN/PT‑BR) and we support you before and after booking.
How do payments work?
In production, checkout connects to the payment gateway and booking engine. You’ll always see a final summary before confirming.
Are prices final?
We show final pricing and conditions. Your bank may add international transaction fees depending on your card issuer.
Is accessibility available?
Some experiences may have partial accessibility. Contact us and we’ll advise based on your needs.
Support hours
Monday to Friday, 7:00 am to 6:00 pm (Argentina time).
Pick your experience and book online.